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Whether you're registering a team, checking schedules, or have questions about the league, we're here to help.
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Frequently Asked Questions
How do I register my team?
Visit our registration page, select your preferred division and package, fill out your team information, and complete payment. You'll receive a confirmation email with next steps.
When do I get my game schedule?
Schedules are published approximately 1-2 weeks before the season starts. You'll receive an email notification, and schedules will be available on the games page. Check back regularly for any updates or changes.
Can I add or remove players after registration?
Yes! You can update your roster through your team account. Log in and navigate to your team dashboard to add or remove players. Roster changes must comply with league rules (check your division for specific requirements).
What's your refund policy?
Registration fees are non-refundable after the registration deadline unless NCHC cancels your division. If you need to withdraw due to exceptional circumstances, contact us—we'll work with you to find a solution when possible.
Where are games played?
Games are played at various venues in the Ottawa area. Each game listing shows the specific venue with address. Venue information is included in the schedule once published.
How do installment payments work?
For qualifying packages, you can choose to pay in monthly installments. The first payment is charged at registration, with subsequent payments automatically processed monthly. You'll see the full payment schedule before confirming your registration.
I'm having technical issues with the website
Our website is powered by SimpleHoops technology. For technical issues like login problems, payment errors, or account access, email us at info@natcaphoops.com with a description of the problem and any error messages you're seeing.
Can I change my team's division after registering?
Division changes depend on availability and league balance. Contact us as soon as possible if you need to change divisions—we'll do our best to accommodate your request before schedules are finalized.
Terms of Service
Read our league rules, registration terms, and participation guidelines.
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About NCHC
Discover our mission and what makes NCHC a great basketball league.
Still Need Help?
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